We’ve all had experiences with call centres and customer support lines at one time or another, and they vary widely in terms of convenience and functionality. One of the most crucial factors in providing good communication to leads and clients is where your inbound call team is based.
Picturing the Ideal Call
Let’s say you’re a potential client wanting to know more about a business. You find them through a Google search and see that they have plenty of great reviews (thanks to their top-notch reputation management team), so you decide to give them a call. What’s the ideal experience here? First, you’ll want to connect with someone promptly. Second, you’ll want to speak to a real human. Last but certainly not least, the representative you’re connected to should be welcoming, relatable, and an excellent communicator. If the representative doesn’t natively speak your preferred language, this last point is pretty tricky to secure.
The Problem With Outsourcing
Where a call centre is based doesn’t necessarily have an effect on how welcoming, personable, and talented the representatives are. However, outsourcing inbound call management frequently does have an effect on how smooth the conversations will go and how quickly the needs of the lead or client will be addressed. If your inbound call agents are located in another country and are still working hard on perfecting their English, the reality is that your clients probably won’t experience that ideal call. This is one of many reasons why we take pride in the team that we’ve put together for you.
We Keep It Local
Our budgies are born, raised, and based in Canada. While they all speak perfect English, it’s not just about the language. Our budgies have grown up in Alberta and can call Albertan culture their own, providing a level of familiarity and relatability that is impossible to substitute. You operate a local Canadian business and are dedicated to your Canadian clients, so it’s only right that the link between you and your community is comprised of talented Canadian representatives. When your leads contact your company and find that they’re speaking to one of their own, they’ll know that you really do care about their experience!
Your clients deserve the best possible experience at all stages of their interaction with your company. Professional inbound call management is instrumental in making this happen. Speak with one of our team members at (888) 809-6960 to learn more about our budgies!