A great business provides a great product or service, but that’s not all. You will truly stand out from your competition if you make it a top priority to better connect with your customers. What better way to start a new year than to look at three key ways you can make this happen?
In the Chat
Live chat allows an unrivaled level of instantaneous connection. Anyone who accesses your site, whether it’s a long-time customer or a new lead, deserves the opportunity to speak to a real person as quickly as possible. Further, you deserve an opportunity to answer the questions they have or familiarize them with what you do. Considering how in-demand this kind of immediacy is these days, getting conversions and maintaining loyalty are highly time-sensitive tasks. Any delay in your availability to those who need you will only send them to your competition and hold you back from the growth that you’re striving for. Make live chat an essential part of how your business connects with others and it will pay off in a big way.
On the Phones
No one loves live chat more than the Budgies Online team, but we also know that this isn’t the only form of connection that your business should take seriously in 2018. While you may or may not be using live chat already, you’re certainly using phones already, but it’s important to understand that simply using them isn’t enough. Attempting to answer all those calls from your community yourself may prove to be more overwhelming than it’s worth, especially as your business grows and takes on more clients. You don’t want to lose touch with all of those leads and clients, so don’t underestimate the power of a dedicated team of inbound call operators to help you out.
Across the Web
Some forms of engagement with leads and clients don’t involve one-on-one conversations. Live chat and inbound call management are fantastic for connection on a person-to-person basis, but one should also bear in mind the significance of a great reputation. The web is full of review sites and social media platforms that allow people to get to know and even criticize the businesses in their communities in an open and communal forum. If you really want to connect with your customers this year, team up with reputation management experts to engage in productive dialogue that will show everyone how great you really are!
What measures will you take to reach out and connect this year? Not only are all of the best tools at your disposal, there’s a great team here to help you implement them. Give Budgies Online a call today at (888) 809-6960 to find out more about what our team can do for you!