From email to live chat, social media, and beyond, there are more ways than ever for your community to get in touch with you. Despite this, phone calls still comprise a significant portion of this communication. Knowing how to manage inbound calls is therefore an essential skill!
The Importance of the Phone Call
Depending on what type of business you operate, the channels by which you communicate with your clients will vary. This is sometimes down to personal preference, or it may even be affected by what product or service you provide. However, one thing that is safe to assume is that the phone call is still the method of communication that virtually all businesses and clients rely on to get in touch. If a lead needs answers and doesn’t have convenient access to a desktop computer, for instance, they’ll probably opt for a phone call rather than using live chat on mobile. If you miss a call, you miss a lead!
How Inbound Call Management Works
Larger companies may have inbound call management centres on the premises of their business, but for small and medium sized businesses, an off-site inbound call solution offers a perfect accessible alternative. It allows you to focus on running your business while calls are redirected to a team of experienced customer service specialists who can take messages, set appointments, answer questions regarding your products or services, and more. The skills of these operators can even expand to live chat and reputation management with the common goal of ensuring the best possible relations between you and your community.
Benefitting You and Your Clients
Inbound call management isn’t just about answering the calls. It’s about communicating and interfacing with your leads and clients in a way that will maximize your chances at gaining new business and maintaining established loyalty. Each time a call is forwarded to a call management team, your leads are met with a carefully trained operator instead of a busy signal. When your leads and clients benefit from this kind of service, so do you!
A business that doesn’t pick up the phone is a business that loses leads and clients every day. One of our specialties here at Budgies.Online is to help businesses across Calgary ensure that they never miss a call. Get in touch with us at (888) 809-6960 to learn more about what we do!