You’ve invested a lot in your business, both financially and in dedicated time and effort. It’s understandable, then, that spotting negative reviews can be an unpleasant experience. With the right help, preventing them is easier than you think!
The Importance of Positive Reviews
Some business owners can be skeptical about how relevant review websites are to the success of their company. They may be a relatively new phenomenon, but that doesn’t mean they’re happening in some forgotten margin of the internet. In fact, quite the opposite. Review sites like Yelp are part of the information network that Google uses to build an overall picture of your company in search results, so the feedback you get is highly visible. It contributes significantly to how you are perceived by a potential client. There’s no getting around it: negative reviews and no reviews at all are both harmful to the reputation and sense of legitimacy your company carries online.
Dealing with Criticism
Part of what we specialize in when it comes to reputation management is dulling the harmful effects that negative reviews can have on your business. This requires an experienced and strategic approach to engagement that maintains positivity no matter what. Your goal as a company should be to make several things apparent: you’re open and receptive to all comments, you know how to communicate productively, and you’re genuinely dedicated to ongoing improvement in the way you do business. If you’re equipped with the right reputation management team, both leads and clients will see that all three of these things are true of your business.
Fostering Good Feedback
Making good reviews happen and building consumer confidence is all about being proactive. This is one principle that we understand and value highly. When our Canada-based operators call your recent customers, they follow a carefully scripted process to earn their confidence, and by the end of the process, you have real reviews from real clients. When the results become clear and your company begins to establish the reputation it deserves, it’s highly rewarding and gratifying for both your team and ours. It’s your job to be the great business that you are, and it’s our job to make sure everyone knows it!
Whether you need comprehensive improvement or just some patching up, Budgies.Online is here to help you grow a positive and competitive reputation for your company. Call us at (888) 809-6960 and ask about our Reputation+ program!