Live chat is about maximizing immediacy. You can’t really take this principle to its fullest potential if you don’t consider factors like time zone differences. Canada is a big country, so it’s important to go with an inbound call team that can keep their doors open longer for your leads and clients.
Communication and Competition
What factors separate you from the competition? Is it the design of your website, how many followers you have on social media, or how well you write your PPC ads? Ingredients like these are essential, but they can’t help you achieve the growth you want all by themselves. At the end of the day, people will choose a company with excellent communication, presence, and customer service no matter how many social media followers they have. Having your doors open and being ready to give someone the help and information they need is crucial if you want to maintain a steady stream of new business.
Timing Is Everything
Information is at everyone’s fingertips, accessible within a fraction of a second. This has set the bar high for how long the average lead is willing to wait before hearing from you. If given the option to live chat, people will very often choose this over giving you a call, as it allows them to contact you instantly in situations where they may not be able to speak on the phone. This is why timing makes all the difference. Canada spans six time zones, and depending on the nature of your business, not all of your potential clients will occupy the same one as you. Finding a solution to this issue is a key part of getting your timing right.
A Team That Makes the Cut
The Budgies Online team overlooks no detail when it comes to being available for leads and clients. That’s why we’re able to offer live chat services that allow you to open the virtual doors to your business early and keep them open late. Having a live chat team that is only available between the hours of a standard business day in Calgary isn’t always enough, and we make it our goal to go beyond the basics. If you have any considerations regarding the geographical distribution of your client base and the timing concerns this presents, we’re here to help you figure it out!
If you want to experience the growth you’re truly capable of, you’ll need to do what it takes to be there for your audience. Live chat is just one of several methods to ensure that you can accomplish this, and it’s one of out many specialties. Call us at (888) 809-6960 to get started!