Many small business owners feel that handling their lead generation, inbound/outbound calling, and live chat on their own is a way to reduce costs and streamline the way they communicate with potential and established clients. We hate to break it to you, but one small business owner can’t really do it all!
A Demanding Process
If you want to bring in a steady flow of new leads, keep your conversion rates consistently high, and communicate efficiently with potential and current clients, there are a lot of tasks to keep up with. Inbound and outbound calling alone requires a full team of operators to ensure that no call goes missed and no questions goes unanswered. Similarly, being present, attentive, and helpful in live chat demands much time and effort. When you consider all of this in addition to your responsibilities as a business owner, it all adds up to too much work and not enough manpower!
Expansion of Efforts
Not only does customer communication have the potential to overwhelm, you’ll experience considerable losses if it isn’t executed properly. Did you know that 94% of customers whose calls go unanswered end up choosing to contact another company? Hold times, busy signals, and automated prompts have also consistently been found to have considerably negative effects on both customer experience and conversion. 75% of people hang up when their call is answered by a prompt, and the same portion of people do not leave voicemails. To avoid these pitfalls and keep your conversion rates where they need to be, it’s necessary to expand the efforts of your company and trust in a team of specialists.
Doing What You Do Best
Where your skills and responsibilities apply most is in retaining your clients. We know that as a business owner, providing a quality product or service is an art that you strive to perfect. This is why focusing your efforts on your company, rather than dividing them too widely, will serve you well in the end. Because our call and chat operators are extensively trained in an ongoing process of optimization and improvement, we can ensure that your leads stay engaged, your conversions stay reliable, and your current clients stay happy!
Ready to leave inbound/outbound calling and live chat to a team that does it best? We’d love to get started with your business. Get in touch with the Budgies.Online team at (888) 809-6960 today!