As you know, a team of highly skilled inbound call specialists will get you the best results when it comes to communicating with your audience. However, there’s another key factor to consider. If you operate a Canadian business, it’s only right that your operators are also Canadian!
A Common Problem
If you receive enough calls from leads and clients that you need to hire an inbound call management staff, you can generally take one of two routes. Either you opt for call staff who are based locally, or you can outsource this department to a call center elsewhere. Outsourced call centers have become commonplace because they help keep overhead low, but this economical incentive comes at a hefty price. Whether it’s a potential client or someone who has established loyalty to your business, calling and being answered by someone on another continent generally doesn’t bode well for conversions or loyalty.
A Familiar Voice
Some of the most important touches that make for an excellent client experience are the things we take for granted and hardly notice. For instance, we probably don’t think very often about the subtle qualities of language and demeanor that are characteristic to Canadians like us. Regional accents, slang, and that signature warm and friendly attitude are a few examples. However, you can be certain that when these things are absent, as they are when a lead or client is speaking with an operator in an outsourced call center, your audience will notice. With a team of Canadian operators, your Canadian callers will get the experience they expect and deserve.
The Image of Your Company
There’s a reason why things like inbound calls and live chat go hand-in-hand with marketing strategy so often. It’s because the means and philosophy that help you communicate with your leads and clients will help to define the image of your business! When skillful Canadian inbound call operators answer those phones, you will become known as a company who cares about crafting a client experience that is relatable, welcoming, and truly above the cut. As a result, your community will look to you before they look to competitors who choose to outsource their call team!
Do you want your Calgary-based company to be represented by friendly, professional, Calgary-based inbound call operators? You’re making the right move. Get in touch with Budgies.Online at (888) 809-6960 to find out how you can get started with us today!