These days, with so many marketing tools and resources out there, no business should settle for staying the same size forever. If you don’t take your inbound calls seriously, you’re setting yourself up for a significant roadblock in your plan for growth. No call should go unanswered!
Setting up for Success
The early stages of a new year are a time when many small businesses set their sights on a number of goals for growth. Whether it’s a new milestone you want to reach by the end of the year or you have a more expansive and long term plan in mind, it’s critical to not lose sight of the details. Yes, your web traffic and conversions are highly important, and so is the ROI on your advertising efforts. However, sometimes it’s the simplest things that fall out of line, and you can’t afford to leave any base uncovered. If your company tends to answer a few calls while letting others go, we can assure you that those goals for growth will be tricky to attain.
A Common Problem
One would think that it’s a fairly simple task to pick up the phone when potential and established clients call. Still, for many businesses this habit is understandably more difficult to maintain than it seems. This tends to be the case most often with companies who are coming to a turning point in their volume of new leads, when the number of people interested in their products or services suddenly increases. It is also often the case for sole proprietorships who don’t have the benefits of a full-scale administrative team. Before you know it, you find yourself too busy with running your business to answer every single call that comes in.
Doing What It Takes
This is a set of challenges that can be surmounted with a simple solution. Training administrative staff can be a very costly and time-consuming process. A more dynamic and effective solution is to entrust key tasks like setting appointments to an inbound call management team. Not only does it supercharge the quality of the customer experience associated with your business, it demands less of you so that you can devote attention to your work. When interfacing with your leads and clients, our Budgies will put you on the fast track to your goals for growth, one appointment at a time!
What’s this year going to look like for your business in terms of growth? Never underestimate the damage that poor communication can do. Whether it’s inbound calls, live chat, or even reputation management, call Budgies Online at (888) 809-6960 to explore your possibilities!