These days it seems that many of the world’s jobs are being automated. While it’s not exactly a global robot takeover, the reliance on phone prompts in customer service is unmistakably the norm. Here’s why you should see this as an opportunity for your business to stand out.
Efficiency and Authenticity
Operating a business in the modern era can often be a balancing act between remaining efficient and keeping things personal. Streamlining your efforts with technology is bound to come with some drawbacks in terms of authenticity. For this reason, it’s difficult to maintain the pace of communication you need while still allowing a potential client to feel connected on a human level. However, while automated chats and phone systems might be difficult to resist for particularly large enterprises, there are better options for small and medium-sized businesses!
The Truth About IVR
You might assume that an interactive voice response system will save money, time, and manpower. The truth is that your leads want to talk to a real human. Many proponents of IVR systems will say that they can be used to prevent loss of potential business due to poor customer service. In our humble opinion, a robot is no substitute for great communication! If the root of the problem is poor service, the solution is to outfit your company with a top-notch live chat and inbound calling team you can count on. When your leads are deciding which company is best for them, they’ll go for one that has gone the extra mile. Personal interaction in the age of confusing and clumsy automated phone menus is one of the best ways you can distinguish yourself.
More Than a Conversion
A source of incentive for your business could be to view each missed call as one more missed conversion or frustrated customer. However, when it comes to connecting to clients and leads as people, there’s so much more to a personal touch than just boosting conversion rates and revenue. One thing that no IVR or automated chat system can do is remember names and speak to customers with genuine warmth and familiarity. While you’re working hard to keep your standard of service high, we’re working hard to keep relations between your company and its potential clients as fulfilling and positive as possible!
Are you ready to boost the efficiency of your conversions with a personalized, robot-free strategy? Give Budgies.Online a call at (888) 809-6960 today!